Terms & Conditions of Sale
These Terms explain how we sell and deliver items through our online shop. By placing an order, you agree to these Terms.
This online shop is operated by W&S Foundation Chairity, registered charity number 1212120. Our registered address is W&S Foundation Charity, Mannings Heath Road, Poole, BH12 4NQ. You can contact us on 01202 675564.
All orders are subject to availability and confirmation.
Prices are shown in GBP and include any applicable taxes.
Payments are processed securely through our payment provider. We do not store card details.
Delivery charges are shown at checkout.
We aim to dispatch orders promptly, but delivery times are estimates only.
For large or heavy items, you will need to arrange and pay for collection. A courier option may be available at checkout, or you can use your own provider.
You have the right to cancel your order within 14 days of receiving your goods. You must tell us within this period, then return the items within another 14 days.
Items must be returned in the same condition as supplied.
Return costs are your responsibility unless goods are faulty or not as described.
Refunds include the original standard delivery charge and will be made within 14 days of us receiving the returned items, using your original payment method.
Items that cannot be returned include: personalised or custom items, perishable goods, and sealed items (such as CDs, DVDs, or hygiene products) once unsealed.
If you have a complaint, please use our online contact form [link]. We aim to respond within 7 days and to resolve matters fairly. If you remain unhappy, you may contact the UK Charity Commission or Trading Standards.
We only collect personal information needed to process your order, including your name, address, email and payment details.
Payment information is processed securely by our payment provider; we do not store card details.
We may share your details with delivery companies or service providers to fulfil your order.
We keep order information for up to 6 years (for legal/tax reasons).
You have the right to access, correct or request deletion of your data, and to complain to the ICO if you are unhappy with how we handle it.
Full details are set out in our Privacy Policy.
Our website uses cookies to make the site work properly, to remember your shopping basket, and (where enabled) to help us understand how visitors use the site. You can disable cookies in your browser settings if you prefer.
We are not responsible for any indirect or consequential losses. Our liability to you will not exceed the price of the goods purchased. Nothing in these Terms affects your statutory rights.
These Terms are governed by the laws of England and Wales.
